Jungle Garden Shipping & Plant Guarantee Policy

Our goal is to carefully prepare every plant for its journey and provide our customers with healthy, accurately identified plants.

We understand that international shipping of live plants can involve unpredictable circumstances. While we cannot control everything that happens after an order leaves our facility, we will review customer concerns fairly and communicate openly whenever an issue arises.

By placing an order with Jungle Garden, the customer acknowledges that purchasing and shipping live plants internationally involves inherent risks and agrees to the terms of this policy.

If you receive a plant that is different from the plant you ordered, please contact us within 24 hours of delivery and provide:

• Your order number
• Clear photos of the plant received
• Photos of the shipping label and package, if available

After reviewing the information provided, we will arrange an appropriate solution, which may include a replacement or refund for the incorrect plant.

We carefully inspect and photograph every plant before shipping and take care to pack each order as securely as possible.

However, plants may experience stress, dehydration, broken leaves, or other changes during international transportation.

Please understand that Jungle Garden does not accept responsibility for damage, death, or loss occurring during international shipping, customs clearance, or carrier handling. Customers are therefore not entitled to a refund or complimentary replacement for such losses, as these circumstances are beyond Jungle Garden’s control.

Minor shipping stress, including temporary wilting, yellowing, leaf drop, or minor physical damage, is considered a normal risk associated with the transportation of live plants and does not constitute a defect.

Please inspect your package as soon as possible after delivery. If there is a serious problem with your order, please contact us within 24 hours of delivery and provide clear photographs of the plants, packaging, and shipping label, together with your order number.

We will review the information provided and do our best to assist where possible.

International plant shipments may be subject to import regulations, permits, inspections, quarantine procedures, duties, taxes, and other requirements imposed by the destination country.

Customers are responsible for ensuring that the plants they order are legally permitted to enter their country and for obtaining any required permits, certificates, or documentation, unless otherwise agreed with Jungle Garden in writing. Where the selected shipping provider is explicitly stated to provide or arrange the necessary import permits or documentation, the customer is not required to obtain those documents separately.

Jungle Garden cannot accept responsibility for shipments that are delayed, refused, confiscated, destroyed, returned, or otherwise affected by customs authorities or other government agencies.

Customers are also responsible for any applicable customs duties, taxes, import fees, brokerage fees, or other charges associated with importing their order.

We strongly recommend checking the applicable plant import regulations in your country before placing an order.

Customers are responsible for providing a complete and accurate delivery address and for ensuring that someone is available to receive the shipment when required.

Jungle Garden cannot accept responsibility for loss, damage, or deterioration resulting from:

• An incorrect or incomplete delivery address
• Refusal of delivery
• Failure to collect a package
• Delayed collection or delivery caused by the customer
• Failure to provide required information or documentation
• Other delays or circumstances caused by the customer

If a shipment is returned to Jungle Garden for any of these reasons, additional shipping costs may apply for reshipment.

Plants may require time to adjust after international transportation. Changes such as leaf yellowing, leaf drop, wilting, or temporary growth slowdown can occur during acclimatization and do not necessarily indicate that a plant is unhealthy.

Once a plant has been delivered, its continued health depends on proper unpacking, acclimatization, watering, humidity, temperature, light, and general care.

Plants that arrive in acceptable condition but subsequently decline or die during acclimatization are not eligible for a refund or replacement. Proper acclimatization and ongoing care are the customer’s responsibility.

Jungle Garden cannot be held responsible for problems arising from unsuitable growing conditions, improper handling, watering, humidity, temperature, lighting, substrate, pests, diseases, or other conditions occurring after delivery.

To help us properly review any issue, customers may be asked to provide photographs or other reasonable information regarding the condition of the plants, packaging, shipping label, and delivery.

Customers should document the condition of their order before repotting, treating, cutting, disposing of, or otherwise significantly altering the plants.

Claims submitted after the applicable notification period may not be eligible for consideration.

Jungle Garden reserves the right to review each claim individually and determine whether it falls within the scope of this policy.

Requests to change or cancel an order should be made as soon as possible.

Once an order has been prepared for shipment or shipped, changes or cancellations may no longer be possible.

Any refund or cancellation will be subject to the status of the order and the applicable terms of this policy.

Plants are living organisms and may naturally vary in size, shape, coloration, variegation, leaf development, and overall appearance.

Photographs shown on our website or social media are intended to represent the plants offered but may not be identical to the individual plant received unless specifically stated otherwise.

Natural variation in appearance does not constitute a defect or incorrect item.

Jungle Garden cannot be held responsible for delays, losses, or other problems caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, transportation disruptions, government restrictions, sudden changes in import regulations, airline disruptions, or other extraordinary events.